Privacy policy
Privacy Policy for Native Strands
Effective Date: 24.02.26
Native Strands (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.nativestrands.com (the “Website”) or purchase from us.
By using our Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect and process the following types of personal data:
a. Personal Information
When you place an order, create an account, book a service, or contact us, we may collect:
- Full name
- Email address
- Billing and shipping address
- Phone number
b. Payment Information
When you make a purchase, payment details (such as card information) are processed securely by our third-party payment providers. Native Strands does not store full card details.
c. Order & Booking Information
- Purchase history
- Service booking details
- Product preferences
d. Usage & Technical Data
When you visit our Website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
e. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfil orders
- To manage and confirm bookings
- To provide customer support
- To communicate important service updates
- To send marketing communications (only if you opt in)
- To improve our Website, products, and services
- To detect and prevent fraud or misuse
We process your data under lawful bases permitted by UK GDPR, including contractual necessity, legitimate interest, consent, and legal obligation.
3. Sharing Your Information
We may share your information with trusted third parties, including:
a. Service Providers
- Payment processors
- Shipping and courier companies (e.g. DHL or Royal Mail)
- Website hosting providers
- Email marketing platforms
These providers only receive the information necessary to perform their services.
b. Legal Obligations
We may disclose personal information if required by law or regulatory authorities.
c. Business Transfers
In the event of a business restructuring, merger, or asset sale, your data may be transferred as part of that transaction.
4. Data Retention
We retain personal data only as long as necessary to:
- Fulfil orders and bookings
- Comply with legal, tax, and accounting obligations
- Resolve disputes
When data is no longer required, it will be securely deleted.
5. Your Rights Under UK GDPR
If you are based in the UK or EU, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent for marketing at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at:
info@nativestrands.com
6. Data Security
We implement appropriate technical and organisational measures to safeguard your personal data. However, no online transmission can be guaranteed to be 100% secure.
7. International Transfers
If we transfer your data outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection laws.
8. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Native Strands
Email: info@nativestrands.com
Website: www.nativestrands.com